I hate Sprint.
Jan. 17th, 2010 01:21 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
serynOh. And the Sprint website and policies and phone people suck ass. Just for your information.
The new outrage is mailing a letter dated 12/21/09 which arrived 1/14/10 about a policy that takes effect 1/10/10 and involves a fee if you have not set up automatic payments. Their website does not have "automatic payments" as an option, just e-billing (meaning they don't send you a bill anymore). If you call the Support people, they tell you that they can send you paperwork to enroll in automatic payments (but they take 2-3 months to arrive!) or you can sign up online. If you have not already signed up, before you got the notice of course, then they are going to charge you $5/month.
I like my phone okay, except when it's borked (which is all the bloody time because my SO hacked it for me and then buggered off the responsibility to maintain it, leaving me the choice of wiping it to factory settings and losing all data and music and photos or leaving it limping. It's a significantly better device when hacked.) And I like the unlimited service and the coverage just fine. The price for the hardware was good. The price on the service seemed good. So overall, now that it's set up, I should be just dandy, right?
The Palm people keep releasing OS patches (I think it's some war with iTunes.) so my phone keeps borking itself. When it's borked, the phone chews through battery like you would not believe. Sprint keeps adding new and more egregious fees and policies. It's hard to imagine anyone doing business with them. I've got a 2 year contract and I'm only 3 months into it. I bought my hardware with the presumptive contract discount so if I don't meet the minimum time, I will be hit with large punitive fees. Probably close to $1k for the two phones.
My SO insisted that we buy these Palm Pre phones. Less than a month before the Droids came out. (We'd been Verizon customers and qualified for the new phone credit!) But when I asked Verizon when their Android phones were coming out, the employees and phone support people guessed after Thanksgiving (it was 6th November) and they mis-estimated the price too, saying it would be $100 more than it was. But after my first interactions with Sprint phone support, I insisted that my SO deal with them. I said we should cancel the order and do business with someone else. He insisted these were the phones. I like the phone okay overall. But nothing is worth doing business with Sprint.
My SO has been saying he's really busy at work. And because I don't have a job.... shouldn't it be my task to fix the phone things? He's not going to like the fix I'm going to apply if I have to deal with it. I'm not going to deal with the Sprint people. I'll go into the Verizon store, buy 2 Droids, sign us up for the full package and have the numbers ported. I would rather pay the enormous penalties for canceling the contract with Sprint than to give them an extra $5 a month just because the Sprint people dicked me around and sent me a pre-dated letter indicating a retroactive fee.
The new outrage is mailing a letter dated 12/21/09 which arrived 1/14/10 about a policy that takes effect 1/10/10 and involves a fee if you have not set up automatic payments. Their website does not have "automatic payments" as an option, just e-billing (meaning they don't send you a bill anymore). If you call the Support people, they tell you that they can send you paperwork to enroll in automatic payments (but they take 2-3 months to arrive!) or you can sign up online. If you have not already signed up, before you got the notice of course, then they are going to charge you $5/month.
I like my phone okay, except when it's borked (which is all the bloody time because my SO hacked it for me and then buggered off the responsibility to maintain it, leaving me the choice of wiping it to factory settings and losing all data and music and photos or leaving it limping. It's a significantly better device when hacked.) And I like the unlimited service and the coverage just fine. The price for the hardware was good. The price on the service seemed good. So overall, now that it's set up, I should be just dandy, right?
The Palm people keep releasing OS patches (I think it's some war with iTunes.) so my phone keeps borking itself. When it's borked, the phone chews through battery like you would not believe. Sprint keeps adding new and more egregious fees and policies. It's hard to imagine anyone doing business with them. I've got a 2 year contract and I'm only 3 months into it. I bought my hardware with the presumptive contract discount so if I don't meet the minimum time, I will be hit with large punitive fees. Probably close to $1k for the two phones.
My SO insisted that we buy these Palm Pre phones. Less than a month before the Droids came out. (We'd been Verizon customers and qualified for the new phone credit!) But when I asked Verizon when their Android phones were coming out, the employees and phone support people guessed after Thanksgiving (it was 6th November) and they mis-estimated the price too, saying it would be $100 more than it was. But after my first interactions with Sprint phone support, I insisted that my SO deal with them. I said we should cancel the order and do business with someone else. He insisted these were the phones. I like the phone okay overall. But nothing is worth doing business with Sprint.
My SO has been saying he's really busy at work. And because I don't have a job.... shouldn't it be my task to fix the phone things? He's not going to like the fix I'm going to apply if I have to deal with it. I'm not going to deal with the Sprint people. I'll go into the Verizon store, buy 2 Droids, sign us up for the full package and have the numbers ported. I would rather pay the enormous penalties for canceling the contract with Sprint than to give them an extra $5 a month just because the Sprint people dicked me around and sent me a pre-dated letter indicating a retroactive fee.
